Returns/Exchange Policy

Returns/Exchange Policy

Thank you for shopping with us at Raw Salt. 

All our items are individually inspected before they are sent out. In the unlikely event your hooded towel does not reach your expectations, we are here to help:

 

You have 30 days from the day you receive your towel to return to us.

To be eligible, the item must be in the same condition and unused.  All items must be in the original packaging with proof of purchase.

Please send your returned item to:

Raw Salt, PO Box 82, O’Sullivan Beach, 5166, South Australia 

Refund/Exchange

Once Raw Salt receive your returned item, unused and unwashed, and are happy with the condition, we will notify you if your return is approved.

 

If approved, we can either exchange your item for a Raw Salt product of the same value (we will cover shipping) or we will refund the money as agreed with the consumer.

 

Shipping

The consumer is responsible for paying for shipping costs on returned items. Shipping costs are non refundable.

 

Contact us

If you have any questions please contact us: rawsalt@mail.com